Shipping Information

PLEASE NOTE: We urge you to use UPS for shipping, although priority mail is available. FED EX and the US Postal Service both use high energy, ionizing gamma radiation to x-ray packages. With some products this can reduce the nutritional content.

PRIORITY MAIL: When you choose Priority Mail, US Postal Service, we ship within 1 to 2 business days, since their website has a lag time for scheduling a pick-up. If a claim is filed with the Postal Service, we have to wait 30 days before the claim can be filed.

UPS: We have great service with UPS and recommend shipping this way. We have had 5 claims with UPS in the past 3 years and all were resolved quickly and efficiently, and products were re-shipped immediately.

When placing an on-line order be sure to put in the correct shipping address and zip code. UPS will not ship to P.O. Boxes; they will only ship to a street address.

We ship from Tucson Arizona and packages to the east coast UPS Ground, often arrive within 5 TO 6 business days, although there is no delivery date guarantee when Shipping Ground.

If you are on the EST zone we recommend having your products shipped 2nd or 3-Day delivery.

International

We welcome international orders and use UPS. The estimated transit time is approximately 3 to 5 business days, unless your order is held up at customs.

Depending on customs clearance (which can vary widely from country to country), Brokerage fees for customs clearance are NOT included in the shipping cost for international UPS orders. However, you may be charged applicable duty and taxes that apply to your country or province when you receive the order. As a favor to our international customers, we (in most cases)send your order to include an invoice with a lowered value on the invoice to help lower the cost of any taxes or duty that you may be charged in your country.

There are no refunds on international orders.

Important Customs Note:

Some countries have difficult customs or prohibit the importation of products which are legal in the USA. We strongly recommend you check with your customs authorities before ordering if you're not sure. We will not be responsible for what foreign post offices or customs authorities do with your order. UPS acts as it's own broker for clearing customs, which makes it easier to clear customs. Although UPS is more expensive, they are much faster and more reliable for ensuring delivery of your package.

*** INTERNATIONAL ORDERS - We are very sorry that we cannot refund any international orders due to the high cost the US charges for import fees back into the US. ***

Canadian Orders

Canadian Customs seems to stop packages that have more than 4 items in the box OR more than 3 of any one item. Since we do not offer any international refunds, it is best to keep your order to a minimum of 4 items and no more than 3 of any one item.

UPS shipments are normally sent via UPS Canadian Standard, which takes about 7 days to receive, assuming normal customs clearance. Be aware you will most likely be charged a brokerage fee (based on value of product) at the time of delivery in addition to the normal GST and PST fees that apply. We cannot tell you in advance what this charge will be, however, we usually put a lower value of the product on customs forms to help lower your costs.

Please note: We do not accept orders from the following countries: Cambodia, Cuba, Czech Republic, Ghana, Indonesia, Iran, Iraq, Kuwait, Laos, Libya, Morocco, North Korea, Republic of Georgia, Republic of Macedonia, Romania, Russia, Sudan, Syria, Vietnam, Afganistan, Nigeria, and Malaysia.

The Pet Alternative is not intended to substitute for medical advice or treatment. It is recommended that you consult your holistic physician, MD, ND…or a holistic veterinarian for your pets. The information and products are not intended to diagnose, treat, cure or prevent any disease or medical problems. This information is provided for education purposes only.

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